Refund policy

📦 Return & Refund Policy

Last updated: [insert date]

We offer a 15-day return policy, which means you have 15 days from the date you receive your item to request a return.

📝 Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

  • Unused, unworn, and in the same condition that you received it.

  • In its original packaging, with all tags attached.

  • You must provide the receipt or proof of purchase.

To initiate a return, please contact us at yunovashop@gmail.com.

Important: Items sent back to us without prior return autho-rization will not be accepted.

🔧 Damaged, Defective or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • The item is damaged or defective.

  • You received the wrong item.

We will evaluate the issue and offer a replacement, exchange, or refund where applicable.

🚫 Exceptions / Non-returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.

  • Perishable goods (e.g., food, flowers, plants).

  • Personal care items (e.g., cosmetics, grooming products).

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards or sale items.

If you're unsure whether your item is eligible, please contact us before ordering.

🔁 Exchanges

We do not offer direct exchanges. If you wish to replace an item, please complete the return process and place a new order separately.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.

This applies regardless of our 15-day return policy.
Returned items must still meet the eligibility conditions listed above.

💳 Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • If approved, we will issue a refund to your original payment method.

  • Refunds are processed within 10 business days.

  • Please note: It may take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at yunovashop@gmail.com

✅ Summary of Key Points

Condition Policy
Return period 15 days from delivery
Return shipping Paid by customer (unless faulty)
EU right of withdrawal 14 days, even for customized items*
Personalized/custom items Non-refundable (except faulty)
Refund timeline Within 10 business days after approval

*Only if not opened/used and allowed under applicable law.